To place an order, browse the products on www.paulacallanartistry.ie using your desktop or mobile device. Click on the product you are interested in, select 'Add to Cart', then proceed to 'Check Out'. All available payment options will be displayed during checkout.

An order confirmation will be sent to your email after you complete the checkout process.

You will receive an order confirmation with an order number at the email address provided during checkout.

If your order went through but you didn’t receive an order confirmation, please check your Spam folder. If it's not there, contact us at hello@paulacallanartistry.ie with your name and the email address used to place the order.

Yes, you can make changes or cancel your order as long as it has not yet been shipped. Email us immediately at hello@paulacallanartistry.ie to request changes.

A shipping confirmation with tracking details will be sent to your email. If you haven’t received this, email us at hello@paulacallanartistry.ie.

We currently do not offer specific time slots for deliveries. However, you may contact our courier partners once your order is shipped to see if they can accommodate your preferred delivery time.

Our warehouse and courier partners are closed on Public Holidays. Orders will be processed or shipped on the next working day.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

• Ireland: 2-3 working days
• UK: 5 working days
• International: 10+ working days
  

Please note that there might be delays due to high order volumes, holidays, or unforeseen events. Contact us if you have any concerns.

We accept debit cards, credit cards, and Revolut Pay.

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Unfortunately, we do not accept cash on delivery due to courier limitations.

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

Write a clear and We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at hello@paulacallanartistry.ie. If your return is accepted, we will provide a return shipping label and instructions on how to send your package back. Items sent back without prior approval will not be accepted.
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Damages and issues
Inspect your order upon receipt and contact us immediately if any items are defective, damaged, or incorrect, so we can resolve the issue.

Exceptions / Non-returnable items
Used items or items with removed wrapping cannot be returned. If a brush set has been opened, we cannot accept the return. Please contact us with any questions or concerns about specific items.

We do not accept returns on sale items or gift cards.

Exchanges
To exchange an item, return the original item and, once accepted, place a new order for the desired item.
You can learn more through this link.

We do not currently have a rewards program, but we are working on developing one to offer the best to our customers.

Our professional makeup brushes are exclusively available on our website. Please report any unauthorized sellers of our products to us.

You can learn how to use and clean Paula Callan Artistry makeup brushes here.

You can contact us through our contact page! We will be happy to assist you.